No voluntary refunds
We do not offer discretionary refunds for a change of mind, unused licences, a change in your organisation’s plans, or compatibility and setup requirements disclosed before purchase. Please read the setup requirements, commercial terms, and free organisational offer before ordering.
You can withdraw an enquiry or cancel an unpaid order before payment. Once paid, there is no subscription to cancel and no automatic renewal to stop. You may stop using the software at any time, but that does not itself entitle you to a refund.
Billing problems and mandatory rights
This policy does not restrict rights or remedies that apply under mandatory law. It also does not override the applicable terms of a merchant of record, payment provider, card network, or a final payment dispute decision. Refunds or reversals required under those rules may still occur.
For duplicate charges, an unauthorised payment, or a licence that has not been delivered as agreed, contact contact us with your order reference and a description of the issue. We will investigate and correct billing or delivery errors, including any refund required by applicable law or payment rules. Do not email full card details or account credentials.
Seller details are provided with your order. If your receipt identifies a merchant of record, you may also use the support route shown on that receipt. Any required refund is processed through the applicable payment provider; bank processing times vary.